ABOUT
Professional with extensive experience in technology and transportation sectors, combining technical expertise with strong leadership abilities. Specialized in customer service excellence, fleet management, and drone operations.
Currently focused on technology and transportation, bringing a unique blend of technical knowledge and practical experience to drive innovation and efficiency in both sectors.
EXPERIENCE
Technical Specialist
Corporate Fleet Accounts Manager
Energy Consultant
Multiple Roles
- Delivering World-Class Customer Service for Apple Users
- Troubleshooting technical issues and providing education on Apple products, accounts, and recovery processes.
- Investigating and resolving persistent hardware and software issues.
- Conducting quality assurance for new products through testing, documentation, and software support.
- Preparing transparent quotes for hardware repairs and replacements.
- Managed partnerships with Intel Air Shuttle, Signature Aviation, and Atlantic Aviation to deliver high-level executive transportation.
- Oversaw private charter accounts and coordinated future reservations with clients and teams.
- Served as the primary liaison for airport transport routes, ensuring seamless operations.
- Directed daily operations across sales, fleet, and maintenance departments.
- Negotiated FBO contracts and nurtured client relationships to enhance satisfaction and retention.
- Monitored key performance metrics, including staff NPS, sales commissions, and ARPD.
- Managed staffing schedules to optimize operational efficiency and service quality.
Inspection Department
- Planned and finalized all permits and regulatory requirements, including water bonds.
- Coordinated virtual and in-person inspections with city inspectors and hosted final reviews.
- Resolved corrections with city authorities to facilitate project closures.
- Completed client paperwork to activate solar systems efficiently.
Site Survey Auditor
- Conducted 360° inspections of properties, including electrical panels, roof quality, and structural assessments.
- Engaged clients to provide detailed evaluations of site conditions and identified red flags.
- Utilized Salesforce CRM to track and manage survey data.
- Completed 130+ site surveys with an 84% pass rate, generating an estimated $1.5 million in revenue.
Photography Department
- Trained students in drone operations, building hands-on flight confidence and experience.
- Maintained drone equipment and managed a $150K+ inventory, including a dedicated drone van.
- Conducted preflight and postflight equipment integrity checks and troubleshooting for production issues.
- Implemented comprehensive preflight and postflight checklists to ensure operational safety and efficiency.
Communications Department
- Served as a key communicator for the Mt. SAC help desk, guiding students on educational goals.
- Led outreach initiatives to re-engage students, increasing tuition enrollment by 8% (~$300K in revenue).
Marketing Department
- Captured photos and videos for school news articles and event coverage.
- Authored short stories and timelines for campus events, documenting historical archives.
- Created a digital database of school history and conducted interviews with students and faculty.
PROJECTS
- •Start up flight school for kids and future pilots
- •Help the Co-founder create new leads and flight plans
- •Creating marketing content for company flight plans
- •Help maintain airplane warehouse hanger and 2 planes
- •Sold multiple flights around southern California
- •Destinations: Catalina island, Santa Barbara, Hollywood sign
- •Professional drone pilot with strong flight hours
- •Educator and ambassador for the drone program
- •Corporate drone operator for solar panel installations
- •Building flight plans for residential and commercial buildings
- •Regular attendance at drone conferences since 2018
Technical Skills
Apple Technical Skills
Software Troubleshooting
Reset, restore, and update software to new firmware versions
Hardware Inspection & Diagnostics
Inspect and test products' hardware, including batteries, displays, ports, logic boards, and sensors (audio, camera, temperature, lidar)
Hardware Testing
Use diagnostic tools to identify malfunctions or defective components
Documentation & Customer Interaction
Document technical sessions, detailing repairs, issues, solutions, and associated costs, including warranty and protection coverage
Hertz Technical Skills
Executive Transportation Management
Managed transportation for executive clients at a private jet center, handling schedules, contracts, reservations, and express call-ins
Operations & Client Satisfaction
Led weekly meetings to optimize transportation routes, inventory, and maintenance, improving client satisfaction metrics
Sales Leadership
Directed a sales team to meet weekly revenue goals, including coaching, team-building activities, and recognition initiatives
Cross-Department Collaboration
Shadowed senior managers, gaining experience in airport operations, leadership, and internal communication
Sunrun Technical Skills
Solar Installation & Maintenance
Install, maintain, and troubleshoot solar panels, inverters, and battery systems
Electrical Systems
Diagnose and repair electrical issues, ensuring code compliance and safety
Project Management
Oversee installation schedules, materials, and reporting
Safety & Compliance
Follow OSHA safety protocols and manage permits
Drone Technical Skills
Flight Operations
Expertise in piloting drones for various applications, including aerial photography, surveying, and inspections
Drone Maintenance
Skilled in maintaining drone hardware, including battery care, propeller replacements, and equipment calibration
Software Proficiency
Knowledgeable in using drone control software and flight planning tools for optimized flight paths and performance
Regulatory Compliance
Familiar with FAA regulations and maintaining proper documentation for drone flights
EDUCATION
Master of Business Administration
San José State University
Lucas Graduate School of Business
San José State University
Business Administration, B.S. 2023
Mt. San Antonio College
Double Associate Degrees
- Currently pursuing MBA degree
- Advanced studies in business strategy and management
- Concentration in Management
- Graduated 2023
- San Jose, CA
Business Administration A.S.-T
- Associate in Science for Transfer
- Focus on Business Administration
Drone Camera Operator A.S.
- Associate in Science
- Specialized in Drone Operations and Photography